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Find answers about payments, gift card delivery, order history, and wallet checkout.
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Common questions
Fast answers for the most common user issues and support flows.
Digital gift card codes are usually shown immediately after payment confirmation. In some cases, the network confirmation step may take a little longer.
Your payment may still be waiting for blockchain confirmation. Make sure you sent the correct token on the correct network and allow time for confirmations.
You can see the code on the success page right after purchase, and later reopen it from your Orders page or the Order Detail page.
Yes. Delivered orders should remain visible in your order history, and the order detail page lets you copy the code again later.
Sending the wrong token or chain may fail the order. This is why the checkout page highlights the exact asset and network before payment.
Refund handling depends on digital goods policy and order status. Completed and delivered gift card codes usually follow stricter refund rules.